warranties

In order to ensure a high level of customer satisfaction and quality of service, Phoenix Lifestyle Coach Limited, warrants the following:

• All tasks for bookkeeping on a daily basis will be completed within three (3) working days from receiving all documents from the client.

• All tasks for bookkeeping on a weekly basis will be completed within seven (7) working days from receiving all documents from the client.

• All tasks for bookkeeping on a monthly basis will be completed within fourteen (14) working days from receiving all documents from the client.

• All tasks for bookkeeping on a yearly basis will be completed within thirty (30) working days from receiving all documents from the client.

• All communications and correspondences will be strictly followed on the preferred method of communications as selected by the client.

• All communications and correspondences with the client will only be carried out by the person dedicated to the client’s accounts as earlier agreed with the client.

• No other person from Phoenix will be authorised to communicate with the client without the prior agreement and approval of both Phoenix and the client.

• All communications received from the client will be attended to within twenty four (24) hours from the time of receiving the communications, other than for work assignments and tasks as above.

• Phoenix will endeavour to render it’s best customer service at all times.

• Phoenix will not tolerate any abuse or abusive language from any of our personnel or contracted persons. And any such complaints received will be dealt with harshly and decisively by Phoenix.

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